Relating Assets, Contracts and Coverage
Relating Assets, Contracts and Coverage
Assets are physical hardware items. Sometimes Assets can be sub-Assets of another Asset (ex. Disk Drive). Contracts are Services Agreements issued by an OEM or other Supplier that is known by a Contract Number. Every Asset that is on a Contract will be associated to the Contract via a Coverage Item.
Each Coverage item must contain the following essential elements:
- Contract#
- LOS (Level of Service)
- Start Date
- End Date
- Would belong to a single Customer
A coverage item is any type of a contract that can be purchased for a machine asset that expires after a given period of time. Most coverage items are associated with a contract designated by a contract number. When coverage items are associated with contracts, those contracts are available in the contract section as well. The types of coverage items currently supported are listed below.
Coverage types in Asset General
Hardware Maintenance (HWMA)- This is generally referred to as the maintenance contract.
Software Maintenance (SWMA)- Software maintenance can be associated with a hardware serial number but can have its own serial as well.
Hardware Warranty Coverage (WARR)
Software License (SWLIC)- This is a type of Software License that expires after a period of time.
Lease (Hardware Leases)
Cloud License (CLOUDLIC)- This is a type of license purchased for the purpose of running a software application on a cloud based hardware instance in a BYOL (bring your own license) arrangement
Secure Disk Retention
Asset Management
As indicated above, each coverage item can be associated with a hardware asset where a single hardware asset might have multiple different types of coverage types associated with it such as a warranty, and a software license. Each item can maintain its status from ACTIVE to RENEWED. The statuses currently available are listed below.
- Renewed
- Quoted
- Closed
- Active
- Perpetual Licensing
Since coverage items have a start and expiration date then all coverage items will be incorporated in Proactive Renewal Notifications (if configured) and displayed to eligible users in the Home section's Dashboard and on outbound PRN emails. When manufacturer based contract data feeds are consumed by the system, a hardware maintenance coverage item is automatically added and maintained with linkage to the hardware assets.